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At this time we do not offer the option to purchase a lift ticket with your shuttle ticket.
Children are not required to have an ID to board provided the responsible adult in the party has one. It is recommended children with student IDs or state issued permits have it present if available.
There are no facilities available at the RTD Park-N-Ride. However, there is a hotel and gas station a few minutes walk from the Park-N-Ride.
We recommend a minimum 15 minutes prior to the scheduled departure to ensure you do not miss the shuttle.
Because the shuttle service is not private transportation, we cannot wait for any passengers running behind schedule or return to pick them up. If you would like to consider private transportation options, please visit https://leadgen.hermesworldwide.com/ski-shuttle.
Because the shuttle service is not private transportation, we cannot wait for any passengers running behind schedule or return to pick them up. If you would like to consider private transportation options, please visit https://leadgen.hermesworldwide.com/ski-shuttle.
The shuttle service is not a guaranteed ride should you miss the shuttle. Should you miss the shuttle, you are responsible for alternate transportation options. The Company does offer private transportation options for an additional fee. You can contact us at +1.303.577.7600 or https://hermesworldwide.com.
Provided you return on time for shuttle departure, your seat is guaranteed.
Any State or Federal ID including current Driver’s License, Permit, or Student ID is considered a valid ID.
A current and valid driver’s permit or student ID can be used in place of a valid driver’s license.
All passengers must be 16 years of age or older, or accompanied by a responsible adult party.
Any parent, guardian, older sibling, or family member. Additionally, any family friend that assumes responsibility for the whereabouts and actions of said minor.
We cannot pick up at non-designated stops. You must be present at the designated pickup and drop off locations to board the shuttle.
Because the shuttle service is not private transportation, we cannot wait for any passengers running behind schedule or return to pick them up. If you would like to consider private transportation options, please visit https://leadgen.hermesworldwide.com/ski-shuttle.
Our shuttles include USB charging ports, 110V outlets, complimentary WiFi with Enhanced Onboard Cinema upgrade option, and lavatory (not available on all shuttles).
Yes, however Hermes reserves the right to substitute vehicles and some vehicles may not have a lavatory on board.
At this time, the shuttles do not have wheelchair accessibility.
At this time, the shuttle only operates on the weekends; Saturday and Sunday during the peak of the ski season. The schedule is subject to change and modifications will be announced.
During our inaugural season, we service Copper Mountain and Vail. We will add services as demand dictates.
The shuttle service will operate on the weekends from December 19, 2020 through March 28, 2021 including any holidays that may fall on those dates. If demand dictates, we will also operate during Christmas Break from December 19, 2020-January 3, 2021 and Spring Break from March 20-28, 2021.
The shuttle service can be impacted but environmental factors beyond our control including, but not limited to, weather, accidents, and road closures. The Company is not responsible for accommodations should road closures prevent us getting to our destination safely. Should delays or closures occur, we will do our best to communicate with you the current status via text message to the mobile number provided at the time of booking. Should road closures occur, this would be a fluid situation that is best managed via communication of any potential schedule changes, delays, or alternate routes.
At this time, no pets are allowed on the shuttle (including emotional support animals).
You can search the shuttle on your return or you can contact our office at +1.303.577.7600 via phone or text and we will contact the shuttle driver to try and locate your item.
No items should be left on the shuttle regardless of their value. In order to sanitize and keep the shuttle clean we ask all items be removed including personal trash when you disembark the shuttle or your personal belongings could be discarded between stops. Please revisit our Terms & Conditions with any questions about company liability for items left on the shuttle.
Due to weather, traffic, and other unexpected delays we cannot guarantee a precise arrival time. We estimate the shuttle arriving at the Lionshead Parking Structure around 8:30-8:45am. Shuttle schedule is subject to change but will be communicated in advance. We will depart the Lionshead Parking Structure for the return precisely at 3:30pm.
Due to weather, traffic, and other unexpected delays we cannot guarantee a precise arrival time. We estimate the shuttle arriving at the Beeler Parking Lot around 7:45-8:00am. Shuttle schedule is subject to change but will be communicated in advance. For the return, due to weather, traffic, and other unexpected delays we cannot guarantee a precise arrival time. We estimate the shuttle arriving at the Beeler Parking Lot around 4:30-4:45pm. Should there be significant delays we will do our best to communicate the current status via text message to the mobile number provided at the time of booking.
Yes, you can bring luggage on board and store in the under carriage storage compartment subject to available space. There is room in the overhead bins and underneath the seat in front of you for small personal items.
Because the shuttle service is not private transportation, we cannot leave earlier than scheduled. You would need to make alternate arrangements. The Company does provide private transportation options. If you would like to consider our private transportation options, please visit https://hermesworldwide.com.
In order for us to maintain our schedule, we will not be able to turn around. You may contact our office via phone or text at +1.303.577.7600 and we will communicate with the shuttle driver to try and locate your item. Please revisit our Terms & Conditions with any questions about company liability for items left on the shuttle.
At this time, our ticket prices are the same regardless of the stop you get off on. This is because a seat is occupied the moment you board the shuttle, regardless of where you get off. In order to guarantee an available seat for your return, we are unable to resell your seat.
The drop off and pickup location for Vail will be the Lionshead Parking Structure There is designated coach bus parking immediately to the left of the entrance. Should the parking spots be full, the coach will park elsewhere. However, we will still use the Lionshead Parking Structure to drop and load passengers at the designated times.
The drop off and pickup location for Copper Mountain will be the Beeler Parking Lot.
At this time we are not providing baggage or equipment labels. We ask that you clearly label all of your personal items for identification.
Tickets are not refundable. However, you can reschedule up to 24 hours before your scheduled departure time for a full credit of your ticket excluding any booking fees.
Tickets are not refundable under any circumstances because purchases take away an available seat for other passengers. If you find that you purchased a duplicate ticket, you can reschedule the duplicate ticket for a future date. Alternatively, duplicate tickets may be issued in the form of credit to your e-Wallet for future ticket purchases at Hermes discretion. Please contact a representative for more information.
Unused tickets are not refundable. However, if you contact us more than 24 hours before your scheduled departure time, unused tickets may be issued in the form of credit to your e-Wallet for future ticket purchases at Hermes discretion.
Tickets are not transferable.
Yes, you can reschedule at any time up to 24 hours prior to your scheduled departure time. Additional booking fees may apply.
You can purchase a ticket online up to 30 minutes before scheduled departure subject to availability. While we allow purchases shortly before departure, you are required to ensure you have enough time to be at the pickup location prior to departure to avoid missing the shuttle.
You cannot reschedule a ticket after the date has passed. This would be considered an unused ticket.
Yes! You have the option to select your seat in advance or skip the seat selection and the system will assign you one automatically.
While the shuttle service was created to cater to the skiers and riders you are not required to be on the mountain to use the service. Any paying passenger can ride the shuttle.
For everyone’s safety, we minimize mobile phone usage while driving and our drivers cannot facilitate taking calls and arranging communication with a potential passenger. It is best you attempt to contact that passenger directly or a person traveling with them.
You can contact our Dispatch Team at +1.303.577.7600 and a representative will assist you. Our office is staffed 24x7x365.
Tip or gratuities for your shuttle driver are not required. However, if you feel you received outstanding service and a tip of any denomination is warranted, you are welcome to provide directly to your shuttle driver.
No, however, the shuttle schedule is subject to change and can be cancelled at any time. Company will refund all paid fees in the event the shuttle is cancelled.
There is no available computer, mobile device, or printer for passengers to use. Passengers are to have ready access to their e-Ticket through the mobile app or a printed copy. Shuttle drivers will not be able to look up or provide passenger tickets.
To provide the most amount of flexibility, our round trip discounts do not require you to travel on the same day. This enables you to still benefit from round trip discounts over a long weekend. However, to qualify for the round trip discounts the routing must be the same; e.g. Wooly Mammoth Park-N-Ride to Vail and the return must be Vail to Wooly Mammoth Park-N-Ride.
Yes, you can bring food and non-alcoholic beverages on board. However, we ask that no glass be brought on board or liquid foods such as soups or sauces that easily spill. We recommend use of non-spillable containers and discard your trash in the provided trash receptacles when you disembark the shuttle.
In order to maintain our schedule, no additional stops will be made other than the intended destinations. We cannot delay the shuttle once all the intended passengers for the stop have disembarked. Therefore we ask that only those whose stop it is to disembark to avoid delays or missing your continued segment.
Passengers are required to bring their own snacks and beverages that comply with our food and beverage policy.
Smoking, including vaping, edibles or any other drug use are not allowed on the shuttle under any circumstances. Violation of this policy is grounds for immediate termination of service for that passenger or passengers. Continued violations from the same passengers(s) will be grounds for permanent ban of our services.
No alcoholic beverages are allowed on board.
No alcoholic beverages are allowed on board even if it is hidden or disguised.
Loyalty points are only earned when paying full fare for a ticket. Any promotions do not qualify for loyalty points.
You earn one (1) point for every dollar you spend.
At this time you cannot purchase Loyalty Points. However you can purchase a Gift Card to load funds in someone’s e-Wallet.
Every 10 points is equivalent to $1.00 USD.
There is no cash value. Loyalty Points can only be used to redeem for a ski shuttle seat.
There are no blackout dates. If you have enough points you can purchase any available seat.
We offer three (3) convenient booking options; website booking, mobile app, and live representatives.
Our mobile app is available for both iOS and Android. Click on the appropriate link below or scan the QR Code.
Yes, we provide an OnBoard Cinema option for purchase which includes Enhanced WiFi up to 5x faster than our complimentary WiFi service, the latest blockbuster movies, and classic TV shows. To learn more about our OnBoard Cinema experience, you can watch this video in both English and Spanish. Shuttle drivers will not be able to assist with connectivity so we recommend watching the video in advance and download the required mobile movie app.
The OnBoard Cinema requires our Movie App which can be downloaded once connected to our onboard WiFi service or in advance by clicking on the appropriate link below or scan the QR Code.
Yes, you can! It is recommended you download the required movie app in advance of your first trip. To learn more about our OnBoard Cinema experience, you can watch this video in both English and Spanish. Shuttle drivers will not be able to assist with connectivity. Therefore, we recommend watching the video in advance and downloading the required mobile movie app.
The OnBoard Cinema requires our Movie App which can be downloaded once connected to our onboard WiFi service or in advance by clicking on the appropriate link below or scan the QR Code.